Employment Type: Full-Time
Job Description
The Project Manager is responsible for leading complex software implementation projects from kickoff through go-live, ensuring high-quality delivery, client satisfaction, and internal excellence. This role builds on core project delivery capabilities and emphasizes leadership, client engagement, and continuous improvement across the implementation team. You will play a key role in developing best practices and driving innovation in how we deliver value to our clients.
Essential Duties & Responsibilities
- Project Leadership
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- Lead and manage complex implementation projects involving multiple stakeholders and cross-functional teams.
- Collaborate closely with Systems Integration Leads to align technical delivery with business goals.
- Ensure delivery against scope, timeline, and quality standards.
- Develop and maintain detailed project plans, timelines, and deliverables.
- Track progress, manage milestones, and proactively mitigate risks.
- Client Engagement
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- Serve as the primary point of contact for clients throughout the implementation lifecycle.
- Maintain clear and consistent project communication through status updates and reporting.
- Facilitate testing, validation, and go-live readiness efforts.
- Proactively identify and mitigate project risks to ensure successful outcomes.
- Continuous Improvement
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- Identify opportunities to improve implementation processes and delivery efficiency.
- Lead project retrospectives to identify, capture, and apply key lessons learned.
Qualifications
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- 5+ years of experience in project management, preferably in software or SaaS implementation.
- Proven experience managing client-facing projects with multiple stakeholders.
- Strong understanding of project management methodologies.
- Exceptional communication, organization, and problem-solving skills.
- Ability to manage multiple concurrent projects.
Preferred Qualifications
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- Experience in Customs compliance or logistics.
- PMP, CAPM, or similar certification.
- Background in technology, business systems, or consulting environments.
