Sr. Foreign-Trade Zone Implementation Manager

Job Description

The Senior Implementation Manager is responsible for leading complex software
implementation projects from kickoff through go-live, ensuring high-quality delivery,
client satisfaction, and internal excellence. This role builds on core project delivery
capabilities and emphasizes leadership, mentorship, and continuous improvement
across the implementation team. You will play a key role in developing implementation
best practices, mentoring team members, and driving innovation in how we deliver
value to our clients.

Essential Duties & Responsibilities

• Project Leadership
  • Lead and manage complex implementation projects involving multiple
    stakeholders and cross-functional teams.
  • Ensure delivery against scope, timeline, and quality standards.
  • Collaborate closely with Systems Integration Leads to align technical
    delivery with business goals.
• Client Engagement
  • Act as a trusted partner to clients throughout the implementation
    process.
  • Manage client communications and expectations from planning through
    UAT and go-live.
  • Proactively identify and mitigate project risks to ensure successful
    outcomes.
• Team Development & Mentorship
  • Provide guidance and support to Implementation Managers and
    Specialists.
  • Act as a mentor by sharing knowledge, modeling best practices, and
    offering feedback to grow team capabilities.
• Continuous Improvement
  • Drive innovation in implementation methodologies, tooling, and delivery
    practices.
  • Contribute to the refinement of implementation playbooks,
    documentation standards, and onboarding materials.
  • Identify and implement opportunities for process improvement to
    enhance team performance and client experience.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related
  field, or equivalent technical experience.
• Proficiency with data transformation tools, ETL (Extract, Transform, Load)
  processes, and integration platforms.
• Strong understanding of system architecture, APIs, and data feed integrations.
• Experience with troubleshooting complex technical issues and resolving data
  compatibility challenges.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for collaborating with technical
  and non-technical stakeholders.
• At least three years of experience working with FTZ software or operations.

Preferred Experience

• 5+ Years experience.